Van Mieghem & Partners, a prominent collection agency, was looking for an efficient way to inform their clients about the progress of their files. The database which provides the website with the latest information is constantly updated with data from the in-house system.

Partners used to report to the office using fax and written letters. These reports needed to be interpreted and processed by a clerk. Today, partners report via the website. Using different types of reporting, the partners are informed about the status of the files they are working on. With special care for the urgent files which need fast action. The data is processed in real-time without any intervention from the office.
An ingenious system saves a lot of time for both parties! The partners have a clear overview of their TO DO and pending files via the website and a daily email.